Privacy Policy

This Privacy Policy explains how Lucky Hunter Casino handles information relating to players who visit the website, create an account or use casino services. It also explains your privacy choices and how to make a data request.

Lucky Hunter Casino operates under three Curaçao Gaming Authority licences: OGL/2024/161/0191, OGL/2023/176/0095, and 8048/JAZ2019-015. The site uses SSL encryption and industry-standard firewalls to protect player data and transactions.

About this Privacy Policy

Lucky Hunter Casino respects the privacy of players in Australia and aims to handle personal information carefully, fairly and transparently. This policy describes the types of information that may be collected through the website and related casino services, the reasons it may be used, and the choices available to you.

This policy applies to information collected when you browse the website, register an account, contact support, complete verification, make deposits or withdrawals, play games, participate in account activities, or otherwise use the available services. It may also apply to information received from service providers that help operate the website, process transactions, prevent fraud or provide customer support.

By using the website, you acknowledge that information may be handled as described here. Where consent is required for a particular activity, you may be asked to provide it separately. You can withdraw consent for marketing communications at any time, although withdrawing consent will not affect processing that is necessary to provide services, protect the website or meet legal obligations.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. The current version will be made available on this page. Players should review it periodically, particularly when returning to use the services.

Information we may handle

The information collected depends on how you interact with Lucky Hunter Casino. Some information is provided directly by you, some is created through your use of the account, and some may be collected automatically from the device or browser used to access the website.

Account and contact details

Name, date of birth and other details used to create or manage a player account.
Email address, username, password and account preferences.
Contact history, support messages, feedback and records of communications.
Details about responsible gaming preferences, account restrictions or other choices you make while using the services.

Identity and verification information

To verify identity, eligibility and account information, the site may handle documents and details supplied for verification. These may include identity documents, proof of address, images, information about the source or ownership of funds, and information needed to check that an account is being used by the correct person. Verification information may also be reviewed using suitable service providers or electronic checking methods.

Payment and transaction records

The site may handle records of deposits, withdrawals, winnings, wagers, account balances, payment methods and transaction history. Payment information may be processed by payment providers, and the site may receive confirmation or limited payment details rather than complete card or banking information. Transaction records can be used to provide account services, resolve payment questions, identify unusual activity and meet record-keeping requirements.

Technical, device and usage information

When you use the website, technical information may be collected, such as an IP address, browser type, device type, operating system, language settings, approximate location, pages visited, time and date of access, referral information and interaction with website features. This information helps the site operate properly, understand performance, identify errors and protect accounts and systems.

How information is used and shared

Personal information is handled for purposes connected with providing and managing casino services. The information used will depend on the service involved and the circumstances in which it was collected.

To create, administer and secure your player account.
To provide games, account features, customer support and other requested services.
To process deposits, withdrawals and other account transactions.
To verify identity, eligibility and account ownership.
To detect, investigate and prevent fraud, money laundering, collusion, abuse, security incidents and other suspicious or unlawful activity.
To maintain accurate records and meet applicable legal, regulatory and compliance requirements.
To communicate with you about your account, service updates, verification matters, security issues and support requests.
To understand website usage, improve functionality, test features and maintain reliable systems.
To send promotional communications where permitted and where you have provided the necessary permission or otherwise have a lawful choice to receive them.

Information may be shared where reasonably necessary for these purposes. For example, it may be shared with technology providers, hosting providers, payment processors, identity and verification services, fraud prevention services, customer support providers, analytics providers and other suppliers that assist with operating the website. These providers should only receive information needed for their role and may be required to protect it.

Information may also be disclosed where necessary to protect players, the website or the public, to investigate suspected misuse, to respond to a valid legal request, or to establish, exercise or defend legal rights. If business operations change, information may be transferred as part of an approved business transition, subject to appropriate privacy protections.

Some service providers may process information in countries outside Australia. Where information is handled overseas, reasonable steps should be taken to support secure processing and protect it against unauthorised access, loss, misuse or disclosure. The use of online services can never be completely risk-free, so players should also keep account passwords and devices secure.

Cookies and website technologies

Lucky Hunter Casino may use cookies and similar technologies to remember settings, keep account features working, maintain sessions, support security and understand how visitors use the website. Cookies are small files or data records stored on a device by a browser. Some are necessary for core functions, while others may help with analytics, performance, preferences or relevant communications.

Cookies may allow the website to recognise a device during a visit, remember selected preferences and identify activity that appears unusual or unsafe. Information collected through cookies may be combined with other technical or account information where needed to provide services, improve the website or protect the account.

You can manage, block or delete cookies through the settings of your browser or device. If you disable certain cookies, some website functions may not work as intended, and account features may be less convenient or unavailable. Browser controls may not remove information already collected for other legitimate purposes.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be held, and withdrawing consent to receive marketing communications.

How to make a request

To exercise a privacy right or ask a question about the handling of your information, contact support@luckyhuntercasino.click. Please explain your request clearly and provide enough information for the relevant account or records to be identified. For security, you may be asked to confirm your identity before information is disclosed or an account change is made.

For access, ask for a copy or summary of the personal information held about you.
For correction, identify the information that is incorrect and provide the updated details where appropriate.
For deletion, explain which information you want removed and why. Deletion may not be possible where information must be retained for legal, security, dispute-resolution, fraud-prevention or other legitimate purposes.
To withdraw marketing consent, request that promotional messages stop. You can also use an unsubscribe option where one is included in a marketing message.

Requests will be considered in line with applicable requirements and the nature of the information involved. A request may be limited or refused where responding would compromise another person's privacy, weaken security controls, interfere with fraud prevention, affect a legal process, or conflict with a requirement to keep records. If a request cannot be completed in full, an explanation will be provided where appropriate.

Account closure and record retention

You may ask for your account to be closed through the available support process. Closing an account does not automatically remove every record connected with it. Certain account, identity, payment, transaction, security and communication records must be kept for a period required by law or for other legitimate purposes, even after an account is closed. When information is no longer required, it should be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

If you believe your information has been handled incorrectly, please contact support@luckyhuntercasino.click first so the concern can be reviewed. You should avoid sending unnecessary sensitive documents or payment details in an initial message. The site may request specific information through a safer process when it is needed to verify an account or complete a privacy request.